Exchanges & Returns
OISHI-M'S WONDERFUL COLOURS, PATTERNS AND FABRICS
At Oishi-m we produce lovingly made garments using unique fabrics (which are often screen printed by hand) and crafted by talented people. Whilst we strive for excellence, we aim for uniqueness over perfection. Because of the nature of our amazing fabrics, each item is an individual piece that might have different sections of a repeating pattern. This is the nature of crafted Oishi-m over mass produced, replicated products. Colours may also vary depending on the device used to look at our product imagery.
Children's clothing does deal with a lot of wear and tear and we will not refund, exchange or credit for normal wear and tear and any subsequent damage that might occur during play, washing or accidents.
To streamline our customer support processing times we are no longer offering exchanges for orders through www.oishi-m.com. You can place a new order if a replacement size, colour or alternative items are required, and return the original item(s) to us for a refund. Please take note of our Returns policy below. Customers of Oishi-m Torquay are however able to exchange instore with a valid receipt within 14 days of date of purchase and items in new, unworn, unwashed and with original packaging and tags attached.
INCORRECT ITEMS RECEIVED
If you feel you have a received and incorrect item or an item error, please email firstname.lastname@example.org and we'll get a resolution to you ASAP.
Please choose carefully with SALE items as we do not refund or exchange if you simply change your mind or make a wrong decision. Products purchased with a promotional code however are eligible for change of mind within the 14 day period.
If you feel you have a faulty item, please email email@example.com with an image of your item and we will assess the item on a case by case basis and respond with a resolution.
Please note that items that are damaged as a result of wear and tear are not considered to be faulty.