Exchanges & Returns
OISHI-M'S WONDERFUL COLOURS, PATTERNS AND FABRICS
At Oishi-m we produce lovingly made garments using unique fabrics (which are often screen printed by hand) and crafted by talented people. Whilst we strive for excellence, we aim for uniqueness over perfection. Because of the nature of our amazing fabrics, each item is an individual piece that might have different sections of a repeating pattern. This is the nature of crafted Oishi-m over mass produced, replicated products. Colours may also vary depending on the device used to look at our product imagery.
Children's clothing does deal with a lot of wear and tear and we will not refund, exchange or credit for normal wear and tear and any subsequent damage that might occur during play, washing or accidents.
Items can be returned if ordered orginally from www.oishi-m.com or our store in Torquay with a valid receipt within 14 days of date of purchase. Items must be - new, unworn, unwashed and with original package and tags attached.
To return an item(s), please select the items you wish to return from the order in the drop down above, indicate the reason for the return and obtain a Return Authorisation number. This number is required for your return to be accepted. It is the responsibility of the customer to cover the cost of the return postage back to Oishi-m. We will credit your original method of payment, excluding any postage paid.
Sale and reduced items
Please choose carefully with reduced items as we do not refund or exchange if you simply change your mind or make a wrong decision.
If you feel you have a faulty item, please email firstname.lastname@example.org with an image of your item and we will assess the item on a case by case basis and respond with a solution. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
To streamline our customer support processing times we are no longer offering exchanges for orders through www.oishi-m.com. You can place a new order if a replacement size, colour or alternative items are required, and return the orginal item(s) to us for a refund. Customers of our store in Torquay are able to exchange instore with a valid receipt within 14 days of date of purchase and items in new, unworn, unwashed and with original packaging and tags attached.